Delivery & Shipping
Our goal is to have orders shipped within two business days (48 hours) of the receipt of the order. Regular delivery is via UPS Ground. Special delivery via UPS Next Day Air, Second Day Air, or Third Day Select is available for an additional fee. American LandMaster will not be responsible for inaccurate UPS shipping quotes. Special same-day delivery exceptions may be available and shipped the same business day if received by 12:00 noon Eastern Standard Time, otherwise, they will ship the next business day. Canadian orders may be subjected to import duties, taxes, fees, etc., as required by the Canadian Government.
Terms
All retail sales are typically shipped via UPS or Priority Mail. We accept payment by Discover, MasterCard & Visa, or money order/cashier's check. Please make all money orders and/or cashier's checks payable to ASW, LLC.
Backorders
All items temporarily out of stock are automatically back ordered and shipped when available.
Returns
Click here to email and request a RETURN MATERIAL AUTHORIZATION (RMA). Please have the original order information when requesting a return. Packages will not be accepted that do not have the Return Material Authorization number clearly marked on the outside of the package. RETURNS MUST BE IN NEW, RESALEABLE CONDITION. Returns will be subject to a restocking fee of 15%. Damaged, used, or obsolete parts will not be accepted. Items you ordered in error will also be charged a 15% restocking fee. RMA's are only valid for 30 days.
Contents
We believe the contents and descriptions in this price list are correct. Missing part numbers indicate parts that are no longer available. We assume no liability for errors in part numbers, descriptions, prices, or colors without notice or further obligation.
Warranty Parts (Dealers Only)
If you are servicing a unit covered under warranty, please call us directly with the model and the unit's serial number. We will send out replacement parts to you at no charge. Please fill out our warranty claim form. All claims must have the model and serial #, and the purchase date of the unit serviced. Please make sure that you give a detailed explanation of the work you performed. We no longer use paper Warranty Claim Forms.
For engine warranty, please get in touch with the engine manufacturer directly, as American LandMaster has deferred on the engine warranties to ensure our customers the best possible warranty time period and service on the power packages we offer.
Freight Delivery (Dealers Only)
Our goal is to have freight orders shipped within 48 business hours of the release of the order if the product is in stock, or 3-4 weeks if a product needs to be built for non/stock or specialized requests and/or assembled units. Please also allow extra time for shipments coming from our northern corporate/distribution facility versus our Louisiana manufacturing. Freight is quoted with various carriers, and any special requests for specific carriers or loads (i.e., lift gate, limited access, arrival notification) should be advised at the time of order. If special fees are required and not included in your original billed freight, they will be invoiced back to your account.
Dealer Account (Dealers Only)
Each of your accounts is assigned a specific Customer Number. Please reference your American LandMaster Customer number when ordering parts or mailing your payment. Dealers with open accounts may email their orders to orders@americanlandmaster.com or fax them to 1-800-399-1399. Invoices will reflect dealer pricing.